COVID-19 Protection Program

What is C-Dental doing to protect patients & staff? 

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

  • DAILY EMPLOYEE SCREENINGS

    • Upon arrival, each staff member takes their temperature and completes a symptom screening. We document this information daily.

  • PATIENT PHONE SCREENINGS

    • Our office will communicate with patients beforehand to ask screening questions. They will be asked those same questions again when they are in the office.

  • SANITATION

    • We begin our day by wiping down the waiting room with germicidal wipes. Once the waiting room is completely clean, team members work together to wipe down the front office area and each x-ray room.

    • Hand sanitizer is provided upon entry into our office. They will also find hand sanitizer in the reception area and other places in the office to use as needed.

    • Our waiting rooms will no longer offer magazines, children’s toys and so forth; since those items are difficult to clean and disinfect.

    • “Sneeze guards”/plexiglass will be situated on every front desk and will be wiped down after each patient interaction.

    • We wear new set of gloves per patient during the check-in process

    • We wipe down the following surfaces in the morning, lunch, and end of the day.

      • Pens, clipboards, counter tops, desks, phone, keyboards, light switches, and any surface patients or staff members come into contact with

  • PATIENT PROTECTION

    • Temperature checked upon arrival (when recommended by local health agency)

    • In office COVID-19 screening

    • If any person does not pass our in-office screening, appointments will be rescheduled to a later date

    • Hand sanitizer available

    • We will provide a mask if patient (or person accompanying the patient) does not have one

    • N95 valve respirator masks will need to be removed and we will provide a new mask

    • No food or drinks may be brought in

    • Only one adult may accompany minor patients

  • SOCIAL DISTANCING

    • Social distancing signs are posted throughout the office 

    • Appointments will be managed to allow for social distancing between patients. That might mean that patients are offered fewer options for scheduling appointments. Patients will be asked to wait in their car if we are at full capacity.

    • We will do our best to allow greater time between patients to reduce waiting times for patients, as well as to reduce the number of patients in the reception area at any one time.

    • 6-feet tape markings on the ground

    • Chairs in the office are 6-feet apart (in groups of 2)

    • Plexiglass barriers will be situated on every front desk

All of our operatory surfaces are disinfected with hospital grade solutions before and after all patients. Periodically, throughout the day we are also disinfecting all surfaces throughout the office.  We have sterilizers for all instruments and we conduct tests on these units that are sent to a 3rd party to monitor the sterilization levels. As per our usual universal precautions, we change all gloves and masks after each patient.

PERSONAL PROTECTIVE EQUIPMENT

All of our staff has been trained in the use of and will have all proper PPE (Personal Protective Equipment) during all work hours and while seeing all patients. The following PPE is provided for our staff.

  • Level 2 Mask

  • Bellus3D Mask Fitter

  • Gowns/Scrub Jackets

  • Gloves

  • Face Shield/Goggles

What to Expect During Appointments

All people entering an imaging center will have to be wearing a face mask.

 

​A digital copy of your referral slip is strongly preferred. Please take a picture/scan your referral and send it to us at info@cdental.com. Please include your appointment time and location in the subject. If you do not have a referral slip from your dentist, please ask them to email/fax us a copy or complete an eReferral.

Prevention of Virus

  • Make sure all family members are up-to-date with their flu shots.

  • Promote basic hygiene:

    • Any coughing or sneezing should be directed into one’s sleeve, rather than into hands or the air. 

    • Wash hands after using and handling used tissues, after blowing nose, before/after eating, and after toilet use.   

    • Wash for twenty seconds with soap, rub between fingers and under nails; and then rinse and dry. Use alcohol (60%+) hand gel if sinks are not readily available.

    • Avoid rubbing your own eyes, nose and mouth.

    • Do not share utensils, cups etc.

    • Stay home when sick.

    • Stay home when there is a fever of >100.0F / >38C

    • Avoid contact with those who are sick.

    • Practice social distancing.

    • Wear a face mask when breaking social distancing.

We do ask the following of our patients and employees - Stay home if you're sick.  If you or someone in your household has a fever and flu-like symptoms, please stay at home and see your healthcare provider if appropriate. We are asking the same of the staff.

If you have taken a COVID19 test and you are WAITING for your results, your appointment will have to be scheduled after you receive your results. If you think you might have been exposed but have not been tested you will have to wait at least 14 days before coming in for an appointment.

TRAVEL

If you might have been exposed to COVID-19 on your travels or you do not feel well and have any symptoms, please wait to make your appointment until you are well.

 

We are following CDC Travel Guidelines. Click here to read.

To schedule please call the imaging center you would like to visit.

Resources

Information on this virus and how to control its spread may change in the following days and weeks. Follow the following resources for up to date, accurate information:

 

Centers for Disease Control and Prevention: https://www.cdc.gov/coronavirus/index.html

https://www.cdc.gov/coronavirus/2019-ncov/hcp/dental-settings.html#section-2

California Department of Public Health: 

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCOV2019.aspx

 

San Diego County Health and Human Services Agency (Public Health): https://www.sandiegocounty.gov/content/sdc/hhsa/programs/phs/community_epidemiology/dc/2019-nCoV.html 

 

San Francisco Department of Public Health: 

https://www.sfdph.org/dph/alerts/coronavirus-faq.asp?mc_cid=b67742e296&mc_eid=8f03b6b911

 

World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Video with Important Information on Hand Washing and Hand Sanitizer