Health Notice

C-Dental is accepting patients by appointment only. Patients will need to conduct a pre-screening before being seen at an imaging center. All people entering an imaging center will have to be wearing a face mask and will have their temperature checked.

ALL OFFICES ARE OPEN WITH REGULAR BUSINESS HOURS

All of our offices are typically open Monday - Thursday 8AM - 5PM and Friday 7AM - 4PM

Specific office hours are listed on individual office page listed here.

About the 2019 Novel Coronavirus

 

Coronaviruses are a large family of viruses that cause symptoms of colds. However, this is a “novel” virus, originating in China in late 2019 (hence the name 2019 Novel Coronavirus). Until recently, this particular strain of coronavirus circulated among animals only. Now it appears to have spread to humans, and can be spread between humans. The abbreviated term for this virus is COVID-19.

Current Understanding of Virus

Symptoms most commonly include: fever with cough or shortness of breath. Some people have fewer or no symptoms at all.  Headache, sore throat, and runny nose also occur with this virus.

  • Spread is most likely from droplets (cough and sneezing).

  • The Centers for Disease Control and Prevention (CDC) considers this a serious public health threat, but with health risk from this virus to be low at this time.

  • It is not yet known whether people carrying the virus, but have no symptoms, can spread the virus to others.

  • Symptoms of COVID-19 may appear in as few as two days, or as long as fourteen days, after exposure.

  • Most people with this infection will recover on their own. There is no specific treatment for novel coronavirus infection at this time.

  • For patients who are more severely ill, hospitals can provide supportive care.

 

 

What is C-Dental Doing to Protect Staff & Patients?

 

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

 

C-Dental is doing the following to keep everyone as safe as possible:

  • DAILY EMPLOYEE SCREENINGS

    • Upon arrival, each staff member takes their temperature and completes a symptom screening. We document this information daily.

  • PATIENT PHONE SCREENINGS

    • Our office will communicate with patients beforehand to ask screening questions. They will be asked those same questions again when they are in the office.

  • SANITATION

    • We begin our day by wiping down the waiting room with germicidal wipes. Once the waiting room is completely clean, team members work together to wipe down the front office area and each x-ray room.

    • Hand sanitizer is provided upon entry into our office. They will also find hand sanitizer in the reception area and other places in the office to use as needed.

    • Our waiting rooms will no longer offer magazines, children’s toys and so forth; since those items are difficult to clean and disinfect.

    • “Sneeze guards”/plexiglass will be situated on every front desk and will be wiped down after each patient interaction.

    • We wear new set of gloves per patient during the check-in process

    • We wipe down the following surfaces in the morning, lunch, and end of the day.

      • Pens, clipboards, counter tops, desks, phone, keyboards, light switches, and any surface patients or staff members come into contact with

  • PATIENT PROTECTION

    • Temperature checked upon arrival

    • In office COVID-19 screening

    • If any person does not pass our in-office screening, appointments will be rescheduled to a later date

    • Hand sanitizer available

    • We will provide a mask if patient (or person accompanying the patient) does not have one

    • N95 valve respirator masks will need to be removed and we will provide a new mask

    • No food or drinks may be brought in

    • Only one adult may accompany minor patients

  • SOCIAL DISTANCING

    • Social distancing signs are posted throughout the office 

    • Appointments will be managed to allow for social distancing between patients. That might mean that patients are offered fewer options for scheduling appointments. Patients will be asked to wait in their car if we are at full capacity.

    • We will do our best to allow greater time between patients to reduce waiting times for patients, as well as to reduce the number of patients in the reception area at any one time.

    • 6-feet tape markings on the ground

    • Chairs in the office are 6-feet apart (in groups of 2)

    • Plexiglass barriers will be situated on every front desk

All of our operatory surfaces are disinfected with hospital grade solutions before and after all patients. Periodically, throughout the day we are also disinfecting all surfaces throughout the office.  We have sterilizers for all instruments and we conduct tests on these units that are sent to a 3rd party to monitor the sterilization levels. As per our usual universal precautions, we change all gloves and masks after each patient.

PERSONAL PROTECTIVE EQUIPMENT

All of our staff has been trained in the use of and will have all proper PPE (Personal Protective Equipment) during all work hours and while seeing all patients. The following PPE is provided for our staff.

  • Level 2 Mask

  • Bellus3D Mask Fitter

  • Gowns/Scrub Jackets

  • Gloves

  • Face Shield/Goggles

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What to Expect During Appointments

C-Dental will be screening all patients before an appointment can be made. There is a red link at the top of this page with a pre-screening questionnaire that all patients will have to complete before their appointment and at the time of their appointment. All people entering an imaging center will have to be wearing a face mask and will have their temperature checked.

To expedite your appointment time, please complete the COVID-19 Screening Questionnaire and the Patient Check-In FormA digital copy of your referral slip is strongly preferred. Please take a picture/scan your referral and send it to us at info@cdental.com. Please include your appointment time and location in the subject. If you do not have a referral slip from your dentist, please ask them to email/fax us a copy or complete an eReferral.

Basic Prevention of Virus Spread

  • Make sure all family members are up-to-date with their flu shots.

  • Promote basic hygiene:

    • Any coughing or sneezing should be directed into one’s sleeve, rather than into hands or the air. 

    • Wash hands after using and handling used tissues, after blowing nose, before/after eating, and after toilet use.   

    • Wash for twenty seconds with soap, rub between fingers and under nails; and then rinse and dry. Use alcohol (60%+) hand gel if sinks are not readily available.

    • Avoid rubbing your own eyes, nose and mouth.

    • Do not share utensils, cups etc.

    • Stay home when sick.

    • Stay home when there is a fever of >100.0F / >38C

    • Avoid contact with those who are sick.

    • Practice social distancing.

    • Wear a face mask when breaking social distancing.

We do ask the following of our patients and employees - Stay home if you're sick. If you or someone in your household has a fever and flu-like symptoms, please stay at home and see your healthcare provider if appropriate. We are asking the same of the staff.

If you have taken a COVID19 test and you are WAITING for your results, your appointment will have to be scheduled after you receive your results. If you think you might have been exposed but have not been tested you will have to wait at least 14 days before coming in for an appointment.

TRAVEL

If you have traveled domestically or internationally, we will not be able to schedule your appointment until 14 days after your return; unless you decide to take a COVID19 test, then we will need to see your test results before your appointment. 

 

We are following CDC Travel Guidelines. Click here to read.

Patients Who Received the Vaccine

Many of the COVID-19 vaccine side effects are similar to COVID-19 symptoms. If a recently vaccinated patient comes in for dental care, how will our offices proceed with patient screening?

The vaccine is not guaranteed to protect against infection and may not provide full protection until a couple weeks after the second dose. Additionally, at this time it is not known whether vaccinated individuals can transmit the virus to others. We will continue to screen patients the same as those without the vaccine and continue to require face coverings.

If you have any questions or concerns don't hesitate to contact us by email, phone or a visit to an imaging center office. 

Resources

Information on this virus and how to control its spread may change in the following days and weeks. Follow the following resources for up to date, accurate information:

 

Centers for Disease Control and Prevention: https://www.cdc.gov/coronavirus/index.html

https://www.cdc.gov/coronavirus/2019-ncov/hcp/dental-settings.html#section-2

California Department of Public Health: 

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCOV2019.aspx

 

San Diego County Health and Human Services Agency (Public Health): https://www.sandiegocounty.gov/content/sdc/hhsa/programs/phs/community_epidemiology/dc/2019-nCoV.html 

 

San Francisco Department of Public Health: 

https://www.sfdph.org/dph/alerts/coronavirus-faq.asp?mc_cid=b67742e296&mc_eid=8f03b6b911

 

World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Video with Important Information on Hand Washing and Hand Sanitizer